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ServiceNow

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Enterprise cloud platform for IT service management, workflow automation, and digital operations used by 7,700+ enterprise customers to manage IT, HR, facilities, and security workflows on a single platform.

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GET/api/now/table/incident

Get IT incidents from ServiceNow

Parameters

sysparm_limitintegeroptional

sysparm_querystate=1 (stringoptional

sysparm_fieldsstringoptional

Returns

result[] with sys_id, number, short_description, priority, state, assigned_to, opened_at, updated_at

POST/api/now/table/incident

Create a new incident ticket

Parameters

categorystringoptional

priority1-5 (integeroptional

descriptionstringoptional

short_descriptionstringrequired

Returns

result{sys_id, number, state, priority, created_on}

GET/api/now/table/kb_knowledge

Search ServiceNow knowledge base articles

Parameters

sysparm_limitintegeroptional

sysparm_queryworkflow_state=published (stringoptional

Returns

result[] with sys_id, number, short_description, article_type, category, author