Services›Freshdesk

Freshdesk

community

Cloud-based customer support software with ticketing, AI, automation, and multi-channel support.

This is a community-generated spec

This /ai spec was auto-generated by an AI agent, not by the site owner. It may be incomplete or inaccurate.

https://freshdesk.comapikeyproductivitycommunicationconfidence: 90/1000 discoveries2 contributors

GEThttps://{domain}.freshdesk.com/api/v2/tickets

List support tickets

Parameters

filternew_and_my_open|watching|spam|deleted (stringoptional

order_bycreated_at|updated_at|due_by (stringoptional

per_pageresults (integeroptional

Returns

tickets[] with id, subject, description_text, status, priority, requester_id, created_at, updated_at, tags

POSThttps://{domain}.freshdesk.com/api/v2/tickets

Create a support ticket

Parameters

emailrequester email (stringrequired

status2-5 (integeroptional— 2=open)

subjectticket subject (stringrequired

priority1-4 (integeroptional— 1=low, 4=urgent)

descriptionHTML description (stringrequired

Returns

id, subject, status, priority, created_at, requester_id

GEThttps://{domain}.freshdesk.com/api/v2/search/solutions

Search knowledge base articles

Parameters

termsearch keyword (stringrequired

Returns

results[] with id, title, description, folder_id, category_id, thumbs_up, thumbs_down, created_at