Medallia

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Enterprise customer and employee experience management platform that captures feedback from surveys, social media, and interactions to provide real-time analytics and action insights.

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https://medallia.comoauth2dataproductivityconfidence: 70/1000 discoveries1 contributors

GET/api/v1/feedback

Get customer or employee feedback records

Parameters

toYYYY-MM-DD (stringoptional

formsurvey form ID (stringrequired

fromYYYY-MM-DD (stringoptional

limitintegeroptional

Returns

records[] with id, respondent_id, submitted_at, scores{}, comments[], tags[]

GET/api/v1/metrics

Get experience metric summaries (NPS, CSAT, CES)

Parameters

fromYYYY-MM-DD (stringrequired

metricnps|csat|ces (stringrequired

segmentstringoptional

Returns

summary with metric, score, responses_count, trend[], breakdown{}

POST/api/v1/cases

Create an action management case from feedback

Parameters

assigneeuser ID (stringoptional

priorityhigh|medium|low (stringoptional

feedback_idstringrequired

Returns

case with id, status, assignee, created_at, feedback_id